Over the last few posts i’ve looked at UX and SOA, SOC & Web 2.0 as motivators behind the recent adoption/popularity of rich Internet applications.
Another key motivator driving the adoption and development of Rich Internet Applications is Brand. To understand why brand would actually play a part in any RIA development process we need to step back a few years.
Back in October 25, 1994 HotWired (the online sibling of Wired Magazine) was the first web site to sell online advertising space in large quantities to a wide range of major corporate advertisers. They were also the first company to provide click through analytic reports to its customers. This (sales) initiative was the brain child of Rick Boyce, a former media buyer with San Francisco advertising agency Hal Riney & Parnters.
In late 1996 Hewlett Packard partnered with San Francisco-based online agency, Red Sky Interactive, to produce what is now regarded as the worlds first interactive rich media banner ad (dare I say Advergame). The ad was developed by Red Sky programmer Chris Hurwitz (using Macromind Director) and allowed users to play the classic videogame Pong within a banner ad. Looking back, it seems quite poignant that the world’s first rich media ad was based on the world’s first video game, Pong.
So what’s all of this got to do with RIA motivators I hear you asking? Well actually a quite a lot. Ask yourself – which came first – the brand or the application? The answer (in most cases) is the brand. Sure there are a few brands that have evolved from an application (Microsoft for example) but, for the most part, a large proportion of all RIA’s are an extension of an organisation’s existing brand. As such, RIA’s are often referred to in advertising circles as ‘Branded Applications” (or Branded Utilities).
The guys over at Teknision are leaders in the branded application space, and are one of the few digital agencies on the planet who actually get the power of RIAs. A belief that Teknision have (that I whole heartedly share) is that “traditional campaigns focus on entertainment to deliver a message, while branded applications provide a valuable service in order to deliver an emotional connection with a brand.”
Unlike existing Flash based corporate web/micro-sites, branded applications offer organisations the opportunity to excel where other traditional (brand or web based) experiences fall short. Applications like Nike+ harness the power of the web, the idea of a (social network based) community, a smattering of innovative Apple hardware, all wrapped up within an intuitive application to produce an unmatched user experience that is engaging, useful, interactive and most importantly begs to be revisited time and time again.
Amongst all the other benefits that RIAs provide, branded applications add enhanced customer loyalty to the mix. By providing a tangible, longer lasting service to their customer, brands that choose this path dramatically set themselves apart from those that are still intent on interrupting the consumer wherever they are.
The introduction of new technologies like AIR and Silverlight will continue to speed up the proliferation of branded applications (AMP is a classic example of this). As such, companies need to spend some serious time looking at how they communicate, not only their offerings, but also themselves to end users. Old skool (branding) mentality is a thing of the past. Customers (aka clients) are becoming more discerning when evaluating brands (oraganisations and their offerings). They are are demanding longer lasting, more tangible benefits such as those provided by branded applications. Anything falling short will be seen as little more than noise.